Limited support channels - No collaboration toolsĭropbox is a leader in the cloud storage space, with a strong selection of feature-rich business and personal solutions. User interface could be better - Slow uploads and downloads Quite expensive - No zero-knowledge encryption
Great upload and download speeds - Neat file-sharing tools - Supports file versioning Great cross-platform compatibility - Supports file versioning - Enables unlimited device connections Neat real-time collaboration tools - A range of integrations - Advanced administrative controls
To contact support, log in to your account and go to /support.How does Dropbox compare to its main competitors? Header Cell - Column 0
1:1 onboarding assistance through your Customer Success Manager to get you up and running quickly.Īdditionally, all teams have access to live webinars hosted by Dropbox that cover new and existing features.A designated Customer Success Manager to help streamline support and education.Responses to your support tickets within one hour.With Premium Support: Enhanced, team admins also get: Virtual onboarding training and a one-hour session with a dedicated support team member.Responses to your support tickets within four hours.With Premium Support: Essentials, team admins also get: Quarterly emails which outline three unused/underused features for your team.Support team assistance by phone, email, or chat, available 24/7.
With either version of the add-on, team admins have access to: Two versions of this add-on-Premium Support: Essentials and Premium Support: Enhanced-are available for Dropbox team accounts. The Premium Support Add-on enables all active members of a team to receive increased support entitlements. To purchase this add-on, contact your Dropbox sales executive or fill out the Dropbox sales team contact form. Dropbox Premium Support is available to Dropbox team accounts that have purchased the Premium Support Add-on.
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